Refund & Return Policy

Refund & Return Policy

1. Overview

Thank you for shopping at PoochiGroomi (“we”, “us”, “our”). Customer satisfaction is important to us. If you are not fully satisfied with your purchase, this Refund & Return Policy explains your rights and our procedures regarding returns and refunds.

This policy applies to all products purchased from https://poochigroomi.com/.

2. Eligibility for Returns

You may request a return if:

  • The request is made within 30 days of receiving your order.

  • The item is unused, unworn, and in the same condition as received.

  • The item is returned in its original packaging, including all accessories and tags.

Items that show signs of use, damage caused by the customer, or missing original packaging are not eligible for a return or refund.

3. How to Request a Return

To initiate a return, please contact us at:

Email: raykelly3429@gmail.com

Include the following information:

  • Your order number

  • The product name

  • The reason for the return

  • Photos of the item (if damaged or incorrect)

Once approved, you will receive return instructions and the return shipping address.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item received was defective or incorrect.

  • We strongly recommend using a trackable shipping service. We are not responsible for lost or undelivered return packages.

5. Refund Processing

  • Once your return is received and inspected, we will notify you via email.

  • Approved refunds will be processed to your original payment method.

  • Refunds typically appear within 5–10 business days, depending on your payment provider or bank.

6. Exchanges

We do not offer direct exchanges at this time.
If you would like a different product, please return the original item for a refund and place a new order.

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

  • Contact us within 7 days of delivery at raykelly3429@gmail.com

  • Provide your order number and clear photos of the issue

We will arrange a replacement or full refund at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or payment provider.

  2. Contact your card issuer or payment service — processing times may vary.

  3. If the issue persists, email us at raykelly3429@gmail.com for assistance.

9. Contact Information

For any questions regarding this Refund & Return Policy:

Email: raykelly3429@gmail.com
Website: https://poochigroomi.com/

10. Policy Updates

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date.